Terms & Conditions

ORDER ACCEPTANCE POLICY

Your receipt of electronic or other forms of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. Lely’s reserves the right at any time after receipt of your order to accept or decline your order for any reason or to supply less than the quantity you ordered of any item.

8 DAYS MONEY-BACK GUARANTEE

We believe in our highest quality products so much that if you are not satisfied with a product(s) that you have purchased from our website, you can return the product(s) within 8 days of the purchase in order to qualify for a refund of the purchase price of the product(s) returned. Only if you are not satisfied with the look and feel of the product not on the result because it all depends on person to person and lifestyle. Furthermore, all returning items must be less than 30% used to qualify for a refund (because if you truly didn’t like the product, you wouldn’t use more than 30%). Our Skincare accessories, namely Beard Shaping Comb and Hair Trimming Tool, Derma roller, 3D face & body massager, Any color Ice Roller and Rose Quartz Roller, are not eligible under 8 days Money-Back return policy due to hygiene issues associated with it. For returning the product shipping charges need to be borne by customer. Only Product price will be refunded. The images shown are purely for illustrative purposes only. Actual products may vary.

Women’s Day, Holi SALE OFFER or Any special offer

Women’s Day and Holi SALE OFFER 30% discount offer is only valid for Lely’s Exclusive products. The offer is not valid on Travel packs, Skincare Accessories, and Combos. Please note that Lely’s Physical Sunscreen SPF 50+ is valid for only one person and one quantity per customer.

CREDIT CARDS

We accept the following credit cards: Visa, MasterCard. There is no surcharge for using your credit card to make purchases. Please be sure to provide your exact billing address and telephone number (i.e. the address and phone number your credit card bank has on file for you). Incorrect information will cause a delay in processing your order. Your credit card will be billed upon completion of your order.

MONEY ORDERS, CASHIER’S CHEQUES, COMPANY CHEQUES & PERSONAL CHEQUES

We accept money orders, cashier’s cheques, personal cheques, and company cheques in INR, GBP, EUR, USD currencies. Orders are processed upon receipt of a money order or cashier’s cheque. For personal and company cheques, please allow up to 10 banking days after receipt for clearance of funds before the order is processed. We cannot guarantee the availability of a product by the time funds clear or payment is received.

ORDER SHIPPING POLICY SHIPPING TIME

Most orders received till 12:00 PM will ship the same day, provided the product ordered is in stock. Most orders received after 12:00 PM will ship the next business day. Orders are not processed or shipped on Saturday or Sunday, except by prior arrangement.

We cannot guarantee when an order will arrive. Consider any shipping or transit time offered to you by Lely’s or other parties only as an estimate. We encourage you to order in a timely fashion to avoid delays caused by shipping or product availability.

COUPON CODE POLICY

Coupon Code Policy for Festival-related Coupons. The festival-related coupon code is not valid for Combo Products, Products Kits, Travel Pack, Travel Size, and Derma Roller.

OUT OF STOCK PRODUCTS

We will ship your product as it becomes available. Usually, products ship the same day if ordered by 12:00 PM, or by the next business day if your order is received after this time and for orders received on Saturday, Sunday, or any major holiday. However, there may be times when the product you have ordered is out-of-stock which will delay fulfilling your order. We will keep you informed of any products that you have ordered that are out-of-stock and unavailable for immediate shipment. You may cancel your order at any time prior to shipping.

MULTIPLE-PRODUCT ORDERS

For a multiple product order, we will make every attempt to ship all products contained in the order at the same time. Products that are unavailable at the time of shipping will be shipped as they become available unless you inform us otherwise. You will only be charged for products contained in a given shipment, plus any applicable shipping charges. You will only be charged for shipping at the rate quoted to you on your purchase receipt. The entirety of this shipping charge may be applied to the first product(s) shipped on a multiple shipment order.

TAXES

Our Store shall automatically charge and withhold the applicable sales tax for orders to be delivered to addresses within the state of India. For orders shipped to other states, you are solely responsible for all sales taxes or other taxes.

TYPOGRAPHICAL ERRORS

In the event a product is listed at an incorrect price due to typographical error or error in pricing information received from our suppliers, Lely’s shall have the right to refuse or cancel any orders placed for product listed at the incorrect price. Lely’s shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is canceled, Lely’s shall immediately issue a credit to your credit card account in the amount of the incorrect price.

LINKS

This site may contain links to other sites on the Internet that are owned and operated by third parties. You acknowledge that store, name, default is not responsible for the operation of or content located on or through any such site.

COPYRIGHT AND TRADEMARK NOTICE

Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly, and arrangement thereof, are the sole property of store, name, default, Copyright © [2024], ALL RIGHTS RESERVED. You may use the content of this site only for the purpose of shopping on this site or placing an order on this site and for no other purpose. No materials from this site may be copied, reproduced, modified, republished, uploaded, posted, transmitted, or distributed in any form or by any means without our prior written permission. All rights not expressly granted herein are reserved. Any unauthorized use of the materials appearing on this site may violate copyright, trademark, and other applicable laws and could result in criminal or civil penalties.

OTHER CONDITIONS 

The domain name https://shoplelys.com (“Website, Android & IOS Apps”), is owned and operated by UBIK SOLUTIONS PVT. LTD. (“Private Limited Company”) having its registered office at "2007, 21st Floor, Space Odyssey, 150 Feet Ring Rd, nr. KKV Hall, Bharatvan Society, Nalanda Society, Rajkot, Gujarat 360005".

These Conditions will supersede any terms and/or conditions you include with any purchase order, regardless of whether store, name, default signs them or not. We reserve the right to make changes to this site and these Conditions at any time.